Shipping policy
At Sengy, we strive to provide the best shipping options, regardless of where you live. We deliver to customers worldwide and guarantee a high level of service and fast response times.
Delivery Times
Our delivery process is divided into two main periods:
Processing time (24–48 hours):
Order confirmation, customization, quality control, and packaging.
Shipping time (approximately 6–10 business days):
The time required for your order to travel from our international shipping center to your delivery address.
Estimated delivery times for key destinations:
- United States, Canada, and Australia: 6–10 business days.
- During holidays and peak seasons: 10–15 business days.
Please note that delivery times do not include potential delays caused by customs clearance or import duties. Delivery may also take longer during busy periods such as Christmas, New Year, Black Friday, and Valentine’s Day.
Shipping Insurance Policy
We make every effort to ensure that your shipments are handled with care and arrive safely at their destination. For additional peace of mind, we offer optional shipping insurance. This policy explains the non-refundable nature of shipping insurance.
Policy Details
Insurance coverage:
Shipping insurance covers loss, theft, or damage to your package during transit, up to the value stated at the time of purchase.
Non-refundable clause:
Once purchased, shipping insurance is non-refundable, regardless of whether it is used or the outcome of the shipment.
Claims procedure:
For damaged goods, please contact our customer service team within seven days of receiving your order. For lost packages, please contact us within 14 days. You must provide all necessary documentation, including proof of value and, where applicable, photographs.
Exclusions:
Shipping insurance does not cover delays, consequential damages, or pre-existing damage that did not occur during transit.
Contact information:
For questions or complaints, please email support@sengybrand.com.
Acceptance
By purchasing shipping insurance, the customer acknowledges and accepts the terms outlined in this policy, including the non-refundable nature of the insurance.
Order Changes and Cancellations
Please note that an order cannot be changed or canceled after it has been placed. Packing and processing begin immediately after your order is received.